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Privacy Policy

Richardson JumpStarters

At Richardson JumpStarters we are committed to respecting and protecting your privacy at all times

This Policy explains when and why we collect personal information about the people who visit our website and purchase our products, what data we collect, how we use it, and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

Who are we?

We are Richardson JumpStarters, LLC, a U.S. registered company based in Kansas, USA. We sell jumpstarters.

How do we collect information from you?

We ONLY collect information about you once you fill out a

  • chat request;

  • contact us form’;

  • or sign up for a demo;

  • or fill out a rental or purchase contract with us;

All other data is not stored until one of these events happen.


Information you provide to us

We obtain personal information, such as your name, email address, and I.P address when you use our website, for example, when you contact us for product and services support, download our manuals, or when you make a purchase.

Information we collect automatically

As with all other websites data about your visit to our website is collected automatically . This information includes your IP address, your ISP, the browser you used to visit the Richardson websites including and and the time you visited and which pages you visited.

If you are a Richardson customer we collect data on our interactions such as when you access your license or when you send us support requests.

Use of 'cookies'

Like most other websites, the Richardson websites use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full Cookies Policy. Turning cookies off may result in a loss of functionality when using our website.


Links to third parties

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Who we share your information with

We do not share your personal information with any third parties. The only exception to this is where we are requested to provide your details in order to comply with the law.

How we protect your information

We use appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee its absolute security.

Transferring your information outside of Europe

Your personal information is stored and processed in the U.S. Specifically, your personal and non-personal information will be transferred to our Customer Management System for storage and processing in the U.S.

How your information is used

We may use your information to:

  • process orders that you have submitted;

  • provide you with support to use our products or services;

  • Carry out our obligations arising from any contracts entered into by you and us;

  • Notify you of changes to our products;

  • Notify you of changes to our services;

  • Tracking and loss prevention our Hardware in your location;

  • Send you communications which you have requested and that may be of interest

  • to you. These may include our Newsletter, promotions of our goods and services; promotions of goods and services from other companies that you may find useful.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How you can access, update and request deletion of your information

You have a right to access the information we hold about you at any time. If you wish to access your personal information that Richardson JumpStarters collects, you can do so by contacting us using the contact details provided under 'How to contact us' heading below.


If you are a resident of the EEA, or EU you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible. Again, you can exercise these rights by contacting us using the contact details below.

Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you. Alternatively, please contact us using the contact details below. Please include your complete name and e-mail address.

You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the U.S. and Canada) are available here.

Review of this Policy

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments.

When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

This Policy was last updated in May 2018.

How to contact us

If you have any questions or concerns regarding the use or disclosure of your personal information, you can contact us by sending an email to

Please note that for the purposes of EU data protection legislation, Richardson JumpStarters is the controller of your personal information.


Cookies Policy

We collect information from you directly in several ways, one of which is by using cookies. A cookie is a small piece of information sent by the web server to the web browser, which enable the web server to collect information from the browser. Our website uses tracking, shopping cart, login cookies that are stored for short period of time. The cookie stores information about you and builds up a profile of how you and other visitors use the website. You can choose to disable or selectively turn off our cookies or third party cookies in your browser settings, or by managing preferences in programs such as Browser or anti-virus programs. However this may affect how you are able to interact with our sites as well as other websites. This could include the inability to login to services or programs such as backend billing and user information. We also collect information directly when you email us, or complete a feedback form.

Some of the information from third party cookies will be aggregated with other anonymous information for statistical purposes. The third party companies that generate these cookies have their own, very strict, privacy policies but we have no access to these cookies, other than allowing them to be served. Richardson JumpStarters has no role or influence in these cookies but may use the information arising from these third party cookies and provided to us by third parties, to improve the targeting of advertisements to users of the website.

If you would like to disable “third party” cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party’s website and getting them to generate a one-time “no thanks” cookie that will stop any further cookies being written to your machine. If you would like further details please contact us at

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